Introduction

IT Evolution was created to offer a complete I.T. solution. We focus on small and medium sized businesses offering an A – Z solution. This includes I.T. hardware and software, networking, antivirus, Pastel Accounting and Pastel Payroll. The Pastel Solution is supplied by our in-house sister company, Karma Sutra Consulting.

At IT Evolution we realized early on that we needed to do more than just provide hardware, software, Pastel installation and support. We focused on providing our customers with the best possible service; value added information and a candid approach to business. We don’t strive for a corporate image, but rather strive to achieve real business partnerships with real people, resulting in us being more than just an average I.T. Company.

For this reason, we specialize in the following areas:

  • Hardware Solutions
    • Sales and installation of all hardware requirements
    • Networking installation and maintenance
    • Server deployment and maintenance
    • UPS, printers and consumables
  • Software
    • Microsoft software suites; Operating Systems, Server software and CAL’s and Office suites
    • Anti-Virus
    • Pastel Accounting and Payroll
  • Data Recovery
  • Investigating the latest technology available and where it would be beneficial to our existing client base
2590
Workstations Managed
270
Servers Managed
23
Staff Members
11
Years in Business

Services and Support

To avoid the frustration of dealing with different Pastel and I.T. companies and the finger pointing that goes with it when something goes wrong, we provide software, hardware and networking services and support.

We will assess our client’s System requirements and do comprehensive needs analysis of their hardware and network and make the best suggestion based on the requirements of the client and the costs involved. We will do the installation and setup and train the staff where necessary. We continue to provide remote, telephonic and on-site support as well as keeping our clients updated on the latest developments and updates.

Services

  • Free comprehensive needs analysis and quotations
  • Installation
  • Implementation
  • Training
  • Software, hardware and network support

We are proud to be partners of the following companies:

Microsoft
Mimecast
Solarwinds
Sonicwall
Bitco

Customer Support

  • We do not insist on maintenance or service level agreements.
  • When requested, we provide custom maintenance agreements designed to best suit your business needs.
  • We provide free 24-hour telephonic support. The cell phone numbers of the owners and consultants are readily available.
  • We provide 24-hour on-site support to best accommodate our clients’ needs, at normal business hours rates.
  • There is timely scheduling of consultants, dependant on the seriousness and urgency of the problem.
  • All clients receive our best level of service always, no matter the size of their business.
  • We have qualified and knowledgeable consultants.
  • We have close partnerships with I.T. and Pastel companies in other provinces to ensure no matter where you are in South Africa your needs will be met.
  • We regularly contact the clientele to ensure:
    • Work done has been carried out to their satisfaction.
    • Any new requirements are dealt with.
    • They are updated on new developments and upgrades.

We are proud to be the preferred IT services supplier to the following clients:

Blue Bulls
HCI Coal
heunis
Pharmaline
WLH
Air Mauritius
SAIL
Openfield

Client Profile

Our client base consists of small, medium and large businesses, falling into all spectrums of the business world and ranging from small owner driven businesses to industrial and manufacturing corporations.

Our consultants have a general understanding of all our clients’ sites, with certain consultants having an in-depth knowledge of specific client sites and their industry. This means we have an understanding of clients’ specific industry requirements, which enables us to provide valuable feedback and industry related solutions. Should a certain consultant be unavailable, other consultants have the ability to assist you with your requirements.

We continually send our consultants on refresher courses to keep up to date with new developments in our evolving industry. Staff retention and skills development are a pillar of our success.

© 2018 IT Evolution. All rights reserved.

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